FAQ

How do I place my Fight Club Order?

1. For the fastest, clearest most efficient method, please order online, using your debit or credit card at www.fightclub-uk.com. It's really easy! Simply add your product to your "basket" & follow your preferred onscreen choices.

2. You can order by telephone, if paying by credit or debit card. Our order line number is 0870 012 7010. Our staff is more than happy to advise you on any of our products and to assist you in making the best possible choice.

Lines are open: 9am-5pm (GMT), Monday - Friday.

Outside these hours you confidently use our easy to use voicemail system.

2. You can order by faxing your order through on 0870 012 7011

3. You can order online, using your debit or credit card at www.fightclub-uk.com

4. You can post your order to us at: Fight Club UK
PO Box 44
Leicester
LE1 1ZY

We accept cheques & postal orders as payment by post. We recommend that you do not send cash or coins by post due to security issues.

FIGHT CLUB OFFICES

1ST Floor
113 Granby Street
Leicester
LE1 6FD

Please note that ordering is by mail order only, we cannot serve personal callers.

Problems Ordering

Here are some of the most common solutions to ordering problems.

1. Make sure you enter the exact billing address as it appears on your statement

2. Try refreshing the page (top ‘refresh' button) or starting your computer.

3. Try ordering on a different computer.

4. Order by phone or by mail.

If problems persist, please contact us at info@fightclub-uk.com

Do I pay a £5.00 shipping & handling charge for each item?

Yes, shipping & handling is £5.00 per product ordered.

What forms of payment do you accept?

We accept all major credit and debit cards. This includes VISA, MasterCard, American Express, Visa Delta, Switch, Solo, Visa Electron and Maestro.

You can also pay by cheque or postal order made payable to FIGHT CLUB.

Please write your postcode on the reverse of your cheque.

We recommend that you do not send cash or coins by post due to security issues.

How long will it take to receive my order?

Credit or debit card orders placed by telephone or via the internet, please allow 3 working days.

Credit or debit card orders placed by post, postal orders, please allow 7 days.

Cheque orders, please allow 14 days.

Do you offer next day delivery and is it more expensive?

We do not offer a next day delivery service but we make every effort to get your order sent out the same day or certainly within 24 hours. If the product is in stock and there are no problems with processing your payment, you will often find that credit and debit card orders placed by noon, do arrive the next working day though we do not guarantee this.

If part of my order is out of stock, do I have to pay an extra delivery charge when it is sent to me?

If you try to order an item and it is out of stock, we can automatically send it to you when it is available. As the item was part of the original order, we do not make any extra delivery charge.

Can I nominate a day or time for delivery?

We regret that at present you cannot request a specific time for delivery. Your order will be delivered between 9am-5pm by Business Post or before noon by Royal Mail. The courier used depends on the size and weight of the parcel. If it is your second order, you can specify a different address for future deliveries.

What if I am out when the courier or postman calls?

If you are out when delivery is attempted, the courier or postman should leave you a card to say that he has called. You can then collect your parcel from your local Royal Mail or Business Post depot, depending on which was used. If it is your second order, you can specify a different address for future deliveries.

Can you send my order by Recorded Delivery?

All packages weighing over 1kg are delivered by Business Post and require a signature, dispensing the need for a recorded delivery. If however, your package weighs less than 1kg and is therefore being sent via Royal Mail, we can send it recorded if you request us to do so. This service is available for UK deliveries only.

I live outside the EU. What is the delivery charge?

The shipping charge is £5.00 worldwide.

I live outside the countries listed on your website. How long will it take for me to receive my order?

Credit or debit card orders placed by post, postal orders, please allow 7-14 days.

Cheque orders, please allow 14-21 days.

How do I return an item?

All our amazing DVD's are so good, they come with a no nonsense 30 day money back guarantee. To return an item, please package it securely, preferably in the same package it was sent in and return it to us within the number of days allowed on that products guarantee, with a copy of the invoice and covering letter to:

Fight Club Returns Dept.
PO Box 44
Leicester
LE1 1ZY

We are unable to refund your shipping costs or the original delivery charge unless you received the wrong goods through no fault of your own

We recommend that you use a service which you can track for your own assurance and peace of mind.

How long does it take for you to process returns?

You should allow 7 days for the credit to show on your account if you paid by credit or debit card and 10 days to receive a cheque refund for all other forms of payment.

Why is my billing address so important?

We cannot process your credit or debit card order without your full billing address and including postcode, so please ensure you supply this information even if you are requesting delivery to an alternative address. Please also ensure that your name matches the name as it appears on your card.

What is the CV2 number or card security code?

The card security code is a three digit number found on the reverse of your card on the signature slip. It is preceded by parts of your card number but it is always the last three digits.

The security code gives extra protection when shopping online, as only the person who holds the card will have access to the code, as it is not printed anywhere and does not appear on normal receipts.

We regret that we cannot process your order without this security number.

Is my internet order charged as soon as I press submit?

No, your card payment is not immediately processed. It is charged just before shipping.

Can I cancel or change my order once it has been placed?

Orders which have not already been dispatched by our warehouse may be changed or canceled. In such instances, we would offer you a full and immediate refund or adjust the charge as appropriate. If you do place an order for the wrong product, please call and speak to one of our staff as soon as possible on: 0870 012 7010.

Why have you requested a recent card statement header?

As part of our policy to protect against the fraudulent use of credit cards, we carry out random security checks on orders. These can take various forms, and from time to time it may be necessary for us to ask you to provide a copy of a recent statement header for the card being used on your order. Please note that we are only interested in confirming information already provided on your order, i.e. the billing name and address and card issuer details, and do not need to see actual transactions, which can be covered up. In case you have any concerns regarding security, we can assure you that all information is shredded as soon as we have confirmed the details required. We hope you appreciate that this is undertaken in the interests of fraud prevention, and is a necessary precaution.

Security & Privacy policy

As a customer, you are incredibly important to us, which is why our website has the very latest security features to protect you against credit card fraud

Your payment and order details are normally sent to us across a secure connection, which means that the information is encrypted and cannot be read by anyone other than ourselves.

Some computers prevent this secure connection and in such instances, please call us and place your by telephone on 0870 012 7010.

Once you have completed your purchase and to ensure all confidential information is removed, we recommend that you close all browsers.

We may hold personal data relating to the transactions you enter into with us through the Site. We will disclose personal data to a party to the transaction to assist your transaction. When you purchase an item from us, we collect your name, address, telephone number, e-mail address and credit card details for the purpose of processing your order and notifying you of the status of your order.

This allows us to involve you in our purchasing process, to administer the purchasing process, to fulfill our obligations and to notify you if there are any issues with the purchasing process as well as to arrange for payment. Information may be used to check your credit status and credit account details for ordering purposes and to bill for services or products used or purchased. We may use the data collected to obtain clearance of your credit card payment.

Unless otherwise stated in this Privacy Policy data relating to you will not be disclosed to any third party unless you have specifically given your consent. We will not rent or sell your personal information without your permission.

We may disclose your personal data acting in good faith if it believes such action is necessary: to conform with a legal requirement or comply with the legal process, protect and defend our rights or property, enforce this online agreement, act to protect the interests of its users.